Frequently Asked Questions

Orders and Shipping

No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.

We generally process all orders within the day it was purchased. However, due to the courier’s hours of operation, orders submitted on Fridays (after 12pm) and weekends will be shipped the following Monday.

Once your parcel has been collected and scanned by NZ Post Driver, you will receive an email notification. Regular delivery updates will follow after that.

We use NZ Post to deliver all New Zealand orders, NZ Post & DHL for all international orders.

NZ Post delivers to home, work and P.O Box (NZ) addresses.
If you are using a work address please ensure you include any delivery details so the courier can find your location easily, e.g. company name, building name, level number.

Please see approximate delivery times at our Shipping page.

If you wish to cancel your order we are happy to do so on the condition that your order has not already been processed. A 10% cancellation fee will be deducted from your store credit.

Yes, we offer Click & Collect service in our stores.

Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking link, along with your order information. From the tracking page, you'll be able to see your estimated delivery date.

If you receive a wrong item, then we are very sorry for the mistake. All items are checked but sometimes mistakes do occur. We will need to arrange to have the wrong item sent back to us at our expense, and we will replace it or refund you your money back upon return. Please keep they are in their original packaging with all tags intact. 

If the package is damaged / lost during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.


Glitters accepts major credit cards, Visa, MasterCard and Bank transfer.

If you choose to pay via the Bank transfer then you will be given our Bank Details & relevant reference number after you checkout. Please make sure to include the reference when paying so we can process the payment as quickly as possible.

No, there are no surcharges or additional fees when paying via Credit Card.

It could be that the payment for the order was rejected initially (maybe due to insufficient funds or an error with the bank) and so there's a pending charge on your bank statement. If something like this has happened, the your funds should bounce back to their account within a few business days. If you need further assistance, please contact our sales team at

Returns and Exchanges

For Necklaces and Rings
Change of mind or you are dissatisfied with your order? Not a worry, you can return your order within 14 days, we will gladly do issue a store credit for you. The item must be in their original packaging with all tags intact. Contact must be made within 3 days after receiving the necklace or ring.

For Body Piercings & Earrings
Please check that the style/Colour is what you expected before you break the heat seal bag. Once the heat seal is broken, due to health and hygiene reasons, body jewellery and earrings cannot be accepted for a refund or exchange. We sincerely apologise for this but hope that you understand.

For Personalized Jewellery
Personalized Jewellery cannot be exchanged and refunded, as the personalized jewellery is one-of-a-kind unless we made wrong items for your order.

For more information about return, please see our return page.

No, Items purchased online can only be refunded or exchanged through our online process at this moment, please contact our sales team at

Gift card cannot be replaced or returned.

Exchanges are no longer accepted. Since our stock is limited, we cannot guarantee that we will have your preferred size in stock upon returning the items, nor can stock be reserved. Upon receipt of your return, we will issue a store credit of the purchase price paid to you. You can use store credit to purchase another ring.

For more information about return, please see our return page.

Product Information

Your name necklace will be designed, cut, polished, the chain attached and prepared for the post from our Auckland stores, all within 5 business days.

All our name necklaces are made of 925 sterling silver. Gold colour name necklaces are 24K Gold plated over 925 Sterling Silver.

The thickness of the necklace is 1MM.

After you placed a personalised order, a mockup/design of your name necklace or engraving order will be emailed to you to confirm within 24hours. We won't start to process your order without your confirmation. If you haven't received the design email in 24hours, please contact us at

To make silver durable enough for use in jewellery, pure silver, which has a .999 (99.9%) purity, is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is referred to as .925 sterling silver (92.5%).

Unless otherwise specified, The main material of our body jewellery is made with 316L Surgical Steel, which is the highest grade of steel and has been declared safe for piercing use. Decorative Shield of the body jewellery is made with coated brass.

Since there are a lot of items featured, so they are made of different materials, such as Stainless Steel, 925 Sterling Silver, Gold plated, Rose Gold Plated, Titanium plated or Swarovski Crystals or Cubic Zirconia. Generally speaking, you can identify the main material from the items’ “MATERIAL" in the description.

• Polish your silver jewellery regularly using a non-abrasive soft cleaning cloth, or with lukewarm water, gently brush it clean and then rinse it in clean water.

• To remove caked-on dirt, let it soak for 10 minutes in lukewarm, soapy water, gently brush it clean, then rinse in clean water. For a shinier surface, polish with a cloth and cleaning solution.

• Do not expose jewellery to chemicals. Silver is detailed through oxidation. Exposure to harsh chemicals can alter the appearance of your Soufeel product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.

• When not using your jewellery, avoid exposing it to direct sunlight as well as harsh substances like chlorine. Store them in a cool, dry place, a zip-lock bag, or an individual cloth pouch to help prevent both tarnishing and scratching.

Glitters gold plated jewellery is durable and high in quality, however, it is important to treat it with a little extra care to keep it looking good as time goes on. Gold plated jewellery should be removed when bathing or applying lotions and perfumes to ensure a long-lasting shine.

Above FAQs are some common concerns of our customers before purchasing our items, if you have other questions, please Contact us