Returns & Exchanges

We hope that you will love everything you order, but if you are not 100% satisfied with the item, you can return it back to us for an exchange or store credit within 14 days of the date your item was delivered. We do not offer refunds.

Please Contact Us to get Return Authorization Number within 3 days after receiving the order.

Please note Glitters does not cover return postage costs for returns unless the product is defective or the return is a direct result of a Glitters error. We recommend sending with a postal service with tracking to avoid any delivery issues. We aren't responsible for any potential damage or loss on return shipping.

Cancel Order

If you wish to cancel your order we are happy to do so on the condition that your order has not already been processed, and we will issue a store credit to you within 2 days.

For Necklaces and Rings

Exchange (NZ orders) - When exchanging for a "change of mind", or the Ring size is "doesn't fit". The first exchange is free of charge. The second exchange costs $6 ( Non-Rural) / $9.5 (Rural) fee to cover shipping and handling.

Store Credit - Upon receipt of your return, we will issue a store credit of the purchase price paid to you within 2 days, which may be reduced by the amount of any applicable shipping cost. 

For Body Piercings & Earrings

Please check that the style/colour is what you expected before you break the heat seal bag. Once the heat seal is broken, due to health and hygiene reasons, body jewellery and earrings cannot be accepted for a refund or exchange. We sincerely apologise for this but hope that you understand.

For Personalized Jewellery

Personalized jewellery cannot be exchanged and refunded, as the personalized jewellery is one-of-a-kind unless we made wrong items for your order.

Gift Card

Gift cards can not be replaced or returned and are not redeemable for cash.

Please Note:

  • Return items must be in their original packaging with all tags intact. 
  • We will not accept any items that have been engraved, altered or damaged.
  • Online orders cannot be returned in-store for a refund or exchange.
  • We reserve the right to deny a return, if the goods returned do not meet our return policy requirements.
  • Sale items can not be returned for a exchange or store credit.
  • Original shipping costs are non-refundable and the cost of return postage must be covered by the customer at the time of returning.
  • We do not warranty for normal wear and tear, misuse of the product, and item damage caused by accident or abuse.

If you need further assistance regarding this process, please contact us.

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