Returns & Exchanges
We hope you'll enjoy everything you buy, but if you're not completely happy with your purchase, you can return it within 14 days of receiving your item and receive a store credit. We do not offer refunds and exchange, store credit only.
The store credit will be issued in the form of a gift card that can be used to purchase a replacement, or on your next order.
Because of limited stock, we cannot guarantee that your preferred size/style will be available upon return of your item nor can stock be reserved, so exchanges are no longer available.
For Non Pierced Jewellery - Necklaces, Rings, Bracelets, etc
Upon receipt of your return, we will issue a store credit of the purchase price paid to you within 2 days, which may be reduced by the amount of any applicable shipping cost.
For Body Piercing Jewellery & Earrings
It is important to verify that the style/colour is what you expected before you break the heat seal bag. Once the heat seal bag has been broken, body jewellery and earrings cannot be returned due to health and hygiene reasons. We apologise in advance and hope that you understand.
For Personalised Jewellery
Personalised jewellery cannot be returned or exchanged, as the personalised jewellery is a one-of-a-kind item, unless we made the wrong items for your order.
Gift cards can not be replaced or returned and are not redeemable for cash.
- If you return an item the Glitters points earned on that item will be deducted.
- Once Glitters points are redeemed, they are non-refundable
If you wish to cancel your order we are happy to do so on the condition that your order has not already been processed. A 10% cancellation fee will be deducted from your store credit. Please Email Us with your order number to request a cancellation.
Receiving an incorrect item / faulty Item
If you receive an incorrect item / faulty item, please Email Us with your order number and a photo of the item as soon as possible. we will meet our obligations under the Consumer Guarantees Act (CGA) to provide a remedy.
- Returned items must be unused/unworn, with original tags intact, or in their original sealed packaging.
- We will not accept any items that have been engraved, altered or damaged.
- We cannot process returns for online orders at our stores.
- We reserve the right to deny a return. If the goods returned do not meet our return policy requirements.
- Sale items can not be returned.
- Original shipping costs are non-refundable and the cost of return postage must be covered by the customer at the time of returning.
- We do not warranty for normal wear and tear, misuse of the product, and item damage caused by accident or abuse.
- We aren't responsible for any potential damage or loss on return shipping. We recommend sending with a postal service with tracking to avoid any delivery issues.
If you've met the above requirements, please use the button below to email us with the following information:
- Order Number
- Item to return
- Reason for return
- A photo of the item